Welcome to Choir Express, a trusted delivery service provider. Before you use our services, please read and understand carefully the following terms and conditions. Use of our services is equivalent to your agreement to these terms and conditions.
1.1. Company: Choir Express is a registered entity providing delivery services and operates in accordance with applicable laws.
1.2. User: User refers to individuals or entities using our delivery services.
1.3. Goods: Goods refer to packages, shipments, or any items to be delivered through our services.
2. User Registration
2.1. To use our delivery services, users must register and provide accurate and complete information.
2.2. Each user is responsible for the security of their account and personal information.
3. Receipt and Rejection of Delivery
3.1. We reserve the right to reject deliveries that violate the law or terms of service.
3.2. Users must provide accurate and complete information for each delivery.
4. Fees and Payments
4.1. Delivery fees will be determined based on weight, dimensions, and delivery destination.
4.2. Payment must be made before the delivery is carried out unless agreed otherwise.
5. Assurance and Liability
5.1. We are committed to ensuring the security and integrity of Goods during delivery.
5.2. We are not responsible for damages or losses caused by events beyond our control such as force majeure.
6. Delivery Time
6.1. The informed delivery time is an estimate and may change without prior notice.
6.2. We are not responsible for delays caused by factors beyond our control.
7. Returns and Claims
7.1. Users can file claims for damage or loss of goods within 3 days of receiving the goods, accompanied by unboxing videos or photos.
7.2. Claims will be processed according to the procedures set by the Company.
8. Taxes and Customs Duties
8.1. Users are responsible for paying all taxes and customs duties related to the shipment of Goods if the recipient refuses to pay.
9. Service Termination
9.1. We reserve the right to terminate services to users who violate these terms and conditions without prior notice.
10. Changes to Terms and Conditions
10.1. We have the right to change these terms and conditions without prior notice.
10.2. Changes will be effective immediately upon announcement.
11. Intellectual Property Rights
11.1. All materials, trademarks, and other content contained in this service are protected by copyright and other intellectual property rights.
12. Applicable Law
12.1. These terms and conditions are subject to the laws of Indonesia, and any disputes will be resolved through the legal process applicable in that region.
13. General Provisions
13.1. The Company's decisions regarding the interpretation and enforcement of these terms and conditions are final.
13.2. All communication between Users and the Company must be in writing.
13.3. These terms may be revised without prior notice.
Thank you for using our delivery service. We are committed to providing a safe and reliable delivery experience.